How to Order
This page contains step by step instructions on how to place an order on our website. Click the links below for information about each step:- How to view the appropriate area of our website
- Finding what you want
- Add an item you want to buy to your basket
- View basket
- New customers/Sign in
- Placing your order
- Delivery
- Step 1 - Basket Details
- Step 2 - Addresses
- Step 3 - Payment
- Step 4 - Confirmation
- Thank you for your order
How to view the appropriate area of our website
Our website is split into two areas:
- North and South America
- Rest of World
By selecting the appropriate site for your location you will see the price and currency you will pay for the product in as well as the appropriate shipping costs based on your location.
When you first visit our website you will be viewing the Rest of World site. If you are located in North or South America, please press the Go to North and South American Site button located in the top right hand corner of the screen. If you have pressed this in error you can quickly return to the Rest of World site by pressing the Go to Rest of World Site button which will have replaced the Go to North and South American Site button when you switched sites.
Finding what you wantYou can either find the product you want by using our Title Search facility or you can use the subject navigation (in the left-hand margin of the website) to browse within subjects. This will give you a flavour of all of the books and products that we publish within the subject area in which you are interested. Most subjects can be broken down to two or three levels (using the navigation in the right hand margin), which offers you a reasonable level of detail when you browse by subject.
You can view full details of any product you are interested in by pressing the More Details button.
Add an item you want to buy to your basket
Once you have found a product you would like to buy, you simply press the Add to Basket button. Up until that point in the top right hand area of the screen you would see the words 'Your basket is empty'. As soon as you add a product to your basket this text changes to 'View basket (1 item)' and this becomes a link which will allow you to view your basket at any time.You can continue to browse the subject areas or search for other products and add them to your basket by pressing the appropriate Add to Basket button. At any time you can view your basket by clicking on the View basket link.
View Basket
From the View Basket screen you can adjust the quantity of any product in the basket or delete products. After adjusting either the quantity or ticking the delete check box, please press the Update Basket button to see the results of the change you have made.Delivery
Our standard shipping charges are:UK
£3.95 per order, regardless of the number of books ordered. Deliveries will be by Parceline and will be 3-5 days from receipt of order.
ROW (excluding North and South America, North and South American customers should press the Go to North and South American site button at the top right of the screen)£7.50 per order. All orders are despatched by Airmail or an equivalent service. Delivery takes from 5 days from receipt of order, depending on final destination.
Courier/Airfreight/Seafreight services
These services can be provided on request for extra cost. If your order is urgent and you require a quicker shipping method please contact our distributors, Bookpoint by email ashgate@bookpoint.co.uk. Please provide details of the products you would like to order with your enquiry.
Customs, Import Duties and Taxes
Orders for delivery outside the UK may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Please contact your local customs office for information.
New customers/Sign in
- Your email address
- A password
- Your name
- Telephone number (optional)
- Company (optional)
There is a facility for your password to be emailed to the email address you registered with, if you have forgotten it. This is available via the link on the Sign In page.
Placing your order
Once you have signed in, you complete your order by following the four step order process. Click the View Basket link. You can amend your order by adjusting the quantity of any product in your basket or by ticking the delete check box in Steps 1, 2 and 3 of the order process. If you amend your order please be sure to press the Update basket button before proceeding.Step 1 - Basket Details
If you have a promotional code you should enter it here and press the Update basket button to apply the code to your basket.Step 2 - Addresses
If you are a new customer you need to enter your Billing and Shipping addresses (if these are the same you can copy the Billing address to the Shipping address by ticking the appropriate check box). If you are a returning customer you can reuse addresses you have used for earlier orders by selecting them from the dropdown list of addresses and indicating by ticking the appropriate check box whether to use the address for Billing or Shipping (you can tick both). Press the Use button to apply the address you have chosen. The address information will then be displayed on the screen.Step 3 - Payment
You can pay for your order by credit card - we accept:- American Express
- Mastercard
- Visa
The details of the products you have ordered appear on this screen and our standard shipping charges are applied, based on the address you have indicated we should deliver the order to.
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